Privacy Policy for online users


Privacy Policy for online service users

Privacy Policy and Cookies

Privacy Policy

This Privacy and Cookies Policy applies to:

(“the Sites”) which are run by Communicate SLT CIC, (“the Company”) a company registered in England and Wales with company number 08398194, of Unit 29, Lytham Road, BLACKPOOL, Lancashire. FY4 1EW. On our sites, the Company is referred to as “Communicate”.

We take your data protection seriously, and this Privacy Policy is designed to explain how we use any personal information we collect about you when you use this website.

Any data we hold will be held in compliance with UK Data Protection legislation, the EU General Data Protection Regulation and with all other laws concerning the protection of personal information, including the Privacy & Electronic Communications (EC Directive) Regulations 2003. We may update this policy from time to time, so please ensure you regularly check back to review it.

What information do we collect about you?

When you visit our website we collect information about you that you provide to us when you:

  • submit an enquiry via one of our webforms or by sending us an email
  • book training, register and take part in eLearning or request a place on our family groups
  • provide feedback about our services
  • purchase a product

You may also provide personal information to us in other ways, such as over the phone, email or by engaging with Communicate via social media.

All of this information is provided directly by you.  If you decide not to provide relevant information, this may hinder our ability to respond to your visit to our website efficiently and may mean that we will not be able take any further action to support your enquiry.

We also collect information about your use of our site through the use of cookies.

How will we use the information we collect?

The data provided by you will processed for legitimate business and/or contractual reasons:

  • to respond to your enquiry or provide the services that you have requested
  • to process payments made
  • to send you information that you request from us relating to our products and services

Communicate SLT CIC enters into contracts with organisations which subsidise training for specified users, e.g. a Local Authority may commission Communicate to provide training for their volunteers and workforce or a Teaching School might subsidise training for schools within their alliance. In these circumstances, Communicate may be required to collate, hold and share information with them relating to training booking, attendance / access and feedback. If you have any queries or concerns, please contact Caroline on enquire@communicate-slt.org.uk.

By requesting email updates from Communicate, you are providing your consent for us to communicate with you in this way.  You are able to opt out of these communications at any time.  If you no longer wish to be contacted you can let us know by selecting the ‘unsubscribe’ link in the email signature or by emailing enquire@communicate-slt.org.uk

 

We may also use your site usage information to improve our website, understand how you use our site, and provide more relevant content to you.

Your personal information may also be made available to third parties (within or outside the Company) providing relevant services under contract to the Company, such as the providers of payment services and IT hosting and IT maintenance providers. These companies may use information about you to perform their functions on our behalf. They may not be based in your country. When we do share our data for these purposes, the data remains our property at all times – these “data processors” act only under our instructions and are not permitted to use your information for their own purposes. We check carefully that our third party suppliers are as compliant with data protection law and regulations as we are. We oblige those third parties to protect your information with appropriate security measures and prohibit them from using your information for their own purposes or from disclosing your information to others.

We never sell your data to any third parties, and you will not receive offers or communications from other companies or organisations as a result of giving your details to us.

We will store your data only as long as is required to process your enquiry or provide the services that you have requested.

Communicate does not base any decisions about the personal data you have provided solely on automated decision-making.

Your rights in relation to your personal data

Under certain circumstances, by law you have the right to:

  • Request access to your personal data.
  • Request correction of incomplete or inaccurate personal data we hold about you.
  • Request erasure of your personal data.
  • Object to processing of your personal data.
  • Request the restriction of processing of your personal data.
  • Withdraw your consent to the processing of your personal data

We want to make sure that your personal information is accurate and up to date.  You may ask us to correct or remove information that is inaccurate, and you have the right to request to be forgotten by us.  You also have the right to request a copy of the information that we hold about you. To exercise any of your rights please contact us by emailing enquire@communicate-slt.org.uk.

 

Cookies

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity. For further information visit www.aboutcookies.org or www.allaboutcookies.org.

You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However, in a few cases some of our website features may not function as a result.

Other websites

Our website contains links to other websites. This privacy policy only applies to this website so when you link to other websites you should read their own privacy policies.

Changes to our privacy policy

We keep our privacy policy under regular review and we will place any updates on this web page. This privacy policy was last updated on 18 May 2018.

How to contact us

Please contact Caroline Coyne, Director of HR and Operations at enquire@communicate-slt.org.uk or call 01253 462123 if you have any questions about our privacy policy or information we hold about you.

 

Communicate SLT CIC is registered with ICO (Information Commissioner’s Office). The ICO enforces the Data Protection Act 1998 and General Data Protection Regulation in the UK. Our registration number is ZA070366. If you have any concerns or comments about how we use information, we would like to hear from you. Alternatively, you may contact the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues for guidance and advice, or to lodge a complaint.